> ## Documentation Index
> Fetch the complete documentation index at: https://developers.momogood.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Base URL and regions

> The five regional production hostnames available today and how to determine which region hosts your account.

Givergy operates regional production deployments. **Every customer account is hosted in exactly one region**, and every endpoint documented here is served by that region's hostname. Throughout these docs the placeholder `{EMS_BASE_URL}` stands for the production hostname for your account's region.

## Available regions today

| Region | Production hostname | Demo / sandbox hostname |
| - | - | - |
| United Kingdom | `https://uk.givergy.com` | `https://uk.demo.givergy.com` |
| United States | `https://us.givergy.com` | `https://us.demo.givergy.com` |
| Canada | `https://can.givergy.com` | `https://can.demo.givergy.com` |
| Australia | `https://aus.givergy.com` | `https://aus.demo.givergy.com` |
| Hong Kong | `https://hk.givergy.com` | `https://hk.demo.givergy.com` |

<Warning>
  Note the **`aus`** prefix for Australia and the **`can`** prefix for Canada — both are intentionally three letters, not the two-letter ISO codes.
</Warning>

<Info>
  **Coming Soon — additional regions.** If your data-residency requirements need a region not listed above, contact [support@givergy.com](mailto:support@givergy.com) to discuss timelines.
</Info>

## Which region am I in?

If you don't know which region hosts your account, the simplest way to find out is to ask Givergy: [support@givergy.com](mailto:support@givergy.com).

Alternatively, the Givergy product UI for your account loads from one of these subdomains. The part before `.givergy.com` (e.g. `us` in `us.givergy.com`) is your region prefix and resolves to the same hostname as the API base URL.

Internally Givergy resolves region from your account locale:

| Account locale | Region |
| - | - |
| `en_US` | `us.givergy.com` |
| `en_CA` | `can.givergy.com` |
| `en_AU` | `aus.givergy.com` |
| `en_HK` | `hk.givergy.com` |
| anything else | `uk.givergy.com` |

## White-label hostnames

Some customers operate white-label hostnames (for specific charities or events) that share infrastructure with these regions. **Those are not part of the public API surface and should not be hit directly** — always call the regional hostname for your account.

## Cross-region behavior

The five production hostnames are **independent deployments with independent databases**. Cross-region queries are not possible — an integration is always scoped to a single region. If you need data from multiple regions, you'll need separate integrations per region.


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.